We use cookies. Click here for details. By continuing you accept our website policy. Accept?
Warwickshire Domestic Abuse Helpline Mon-Fri 9am-9pm Sat 8am-4pm 0800 408 1552 Phone

Privacy Policy



Relevant Links: Types of abuse Delete browser history


This privacy notice sets out how we (Home Group Ltd and our subsidiary companies) use and protect any personal information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.

The kind of information we collect

We may collect the following information:

  • Name
  • Contact information including email address and telephone number
  • Other personal information you may provide us with when submitting a question or service feedback

How we use your information

We require this information to provide the service you have requested or for other closely related purposes and in particular for the following reasons:

  • To contact you about a submission you have made to the websit
  • To analyse and improve our services
  • For internal record keeping
  • For other legitimate business purposes
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided
  • From time to time, we may also use your information to contact you for market research purposes, eg to obtain feedback about the service you have received. We may contact you by email, phone or post

You may opt-out of receiving marketing and other information, such as surveys from us or our partners at any time by writing to us or emailing us.

Who we will share your information with

We do not share your personal information with third parties without your consent, unless it is for a legitimate business reason, as required by law or other legal processes, or with a secure contractor who carries out data processing operations on our behalf. We never sell your personal information.


By using our website, you are consenting to us using your information in the ways described above


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and operational procedures to safeguard and secure the information we collect online.

How we use cookies

Like many websites, we use cookies to improve your experience of our website. A cookie is a small text file that is stored on your computer which allows the website to function better.

By using our website you consent to us using cookies.

More information on how we use cookies.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy notices on the other websites you visit. We do not accept any liability or responsibility for other websites’ use of your information or their use of cookies.


We hope that the information and materials on our website will be of interest to you. However, we give no warranty or other assurance that the information and materials on our website are complete, up to date or free from errors or inaccuracies.

We accept no liability whatsoever for loss, damage or expense of any kind arising as a result of or in connection with the access or use of our website.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 21 August 2014.

How to contact us

If you want to request information about our privacy notice you can email or write to our Customer Service Centre.

Be safe and cover your tracks!

See our guide on how to cover your tracks and stay safe on the internet.

If you are in an abusive relationship and your abuser has access to your computer, it is important that you take precautionary steps to hide your internet activities. If you know that your abuser has access to the computer that you use, the best safety measure to take is to use another computer.

Learn how

Exit Site