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Warwickshire Domestic Abuse Helpline Mon-Fri 9am-9pm Sat 8am-4pm 0800 408 1552 Phone

About us

More information on the services and support we provide

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Stonham in Warwickshire

More information about Stonham

Having had over 25 years’ experience of delivering domestic abuse services across the country, Stonham provides Outreach and IDVA (Independent Domestic Violence Advisor) support to clients in the community who are living with domestic abuse. We work closely with Warwickshire police and other agencies and coordinate the 3 MARAC’s (Multi Agency Risk Assessment Conference) within Warwickshire.

Whomever we support we are constantly seeking the best outcomes, enabling clients to move on with their lives.

Our Services:

  • Outreach support for both men & women affected by domestic abuse
  • Trained IDVA staff to support through the courts and criminal justice system
  • Freedom programme - a 12 week recovery programme for women focussing on the dynamics of domestic abuse
  • Sanctuary Scheme – securing the property of those suffering domestic abuse
  • Drop In services – held at locations countywide to give the opportunity to meet with one of our Outreach team
  • BME(Black & Minority Ethnic groups) worker
  • LGBT (Lesbian Gay Bisexual & Transgender) worker 
  • Helpline 0800 408 1552 Monday – Friday 9-9 Saturday 8-4. Over Christmas and New Year the helpline will operate as normal except for Christmas Day, Boxing Day and New Years Day when we will be available 8am-4pm.

How do you access the services?

For Individuals

There is a simple referral process - which can be used on your behalf by an external agency/healthcare professional or can be used by an individual to self-refer. The helpline operates Monday – Friday 9am – 9pm and Saturday 8am – 4pm. Trained workers are here to help and a referral can be made over the telephone or via our referral form.

For Professionals

The referral process is simple – and can be used by any external agency/healthcare professional. We welcome new referral sources and are more than happy to talk through the process prior to submission, particularly if it is your first time. Training on MARAC referrals and the criteria for referring to MARAC can be delivered on site by prior arrangement by our MARAC Coordinator.

Our Ethos

Providing support and encouragement to victims

Within Domestic Abuse services the ethos of believing victims, promoting self-help and encouraging individuals to live full lives is based on the belief that everyone deserves a life free from abuse.

The following principles guide our practice:

Offering a safe space: Both environmentally, and within the working relationship that we have with our clients; we will explore options and emotions through the provision of practical information & safety interventions, supporting the client on their journey.

Empowerment: Working with our clients to move from being a victim to a survivor by making informed choices, recognising abusive behaviours and working on practical and emotional strategies to manage this, so when they move on from our support they do this from a position of strength and resilience.

Personalised: We understand that it is crucial for our clients who have come from a controlling relationship, where they have been left feeling powerless, to direct their individual pathway to recovery. We do this through our person centred, assessment, support planning and risk management tools all underpinned by our comprehensive policy framework devised in conjunction with clients, to ensure that they remain at the heart of their support.

Family orientated: We understand the barriers that being part of a family can present to clients even accessing services. Sometimes they fear the removal of children, the break-up of the family unit and cultural factors which may prevent people even coming forward about domestic abuse/violent crime. We address this by encompassing the needs of the whole family within our support package. We recognise the importance of familial relationships in recovery and use a strength based approach to support families to support each other whilst achieving their own individual goals.

Inclusion: Despite how somebody may categorise themselves, or be labelled by others, we know from our practice that each person’s experience and how they respond to that is personal. We recognise that while domestic abuse is overwhelmingly experienced by women there are a significant number of male victims for whom a gender neutral approach is not appropriate. We also recognise that there are numerous diversity issues that affect how we respond to risk, and risk can be more prevalent in certain community groups, such as forced marriage, female genital mutilation, honour based violence, trafficked women and sex workers. We provide a culturally intuitive response, rather than just reacting recognising diversity in peoples experience, and aim for accessibility to all.

About Stonham

Specialist support throughout England

Stonham’s continued success is in providing specialist services customised to local needs. With over 500 services around the country, Stonham is England’s largest specialist provider of housing and support. We help over 20.000 people every year some of whom are the most socially excluded people in society.

Some clients live in Stonham services whilst others live in their own homes with our support. Our services are designed with local people in mind providing high standards of specialist support for specific client groups. 

We work with:

  • men, women and their children who are escaping domestic abuse
  • young people leaving care, single homeless people and refugees
  • people with mental health problems
  • people with learning disabilities or physical disabilities
  • people who have been in prison
  • people with drug and/or alcohol dependency problems

When using Stonham, clients receive:

  • respect and confidentiality
  • good liaison between Stonham staff and others involved in their care and support
  • regular visits and reviews from allocated workers
  • consultation about the service they receive and the right to challenge, complain and praise the right to change their mind

About Home Group Limited:

  • Home Group is one of the UK’s largest providers of high quality housing and supported housing services and products.
  • Home Group is a social enterprise and a charity (Charitable Community Benefit Society No. 22981R) with a turnover of £328m.
  • Our mission is “to help our customers and clients to open doors to new opportunities and healthy lives.”

Be safe and cover your tracks!

See our guide on how to cover your tracks and stay safe on the internet.

If you are in an abusive relationship and your abuser has access to your computer, it is important that you take precautionary steps to hide your internet activities. If you know that your abuser has access to the computer that you use, the best safety measure to take is to use another computer.

Learn how

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